FAQ's

In how many languages is it possible to shop online?

For an enhanced user experience, you can now browse in English and Arabic, while we are constantly working on providing more language options.

How can I view the prices in my familiar currency?

We’re now displaying all prices in multiple currencies to make shopping easier for our customers. Please keep in mind, for technical reasons; all transactions will eventually be conducted in AED only.

Currencies we currently display in-

  • US Dollar
  • United Arab Emirates Dirham
  • Saudi Riyal
  • Omani Rial 
How can I exchange or return an item purchased online?

We have an extremely easy and convenient return policy. Feel free to return the product straight to us in case you don’t like it for any reason. You have 15 days after receiving the package to initiate the return procedure. In such a case, you can exchange it for any product of the same or lesser value. Read More about our Returns and Exchange policy

Where is my order?

When your order leaves our warehouses, we will e-mail you a tracking number and courier company name. The package can always be tracked on the website of our logistics partner.

How do I create a user profile at Kashkha?

You can easily create your own Kashkha account by creating a username and password to the site. We recommend that you use your email address as username, to make it easy to remember. Once you have created your profile, you can place orders, view your order history, write reviews and always stay up-to date with what's happening at Kashkha.

I forgot my password – what do I do now?

If you forgot your password, just click the "Forgot password" link and we will send you an email with information on how to reset your password. A forgotten username can be retrieved directly via email.

What are the Delivery types?

With our new delivery model, Kashkha is trying to ensure that none of our customers have to bear the heavy cost of international delivery.

We have come up with 2 delivery methods, which you get to choose from.

Delivery Method Delivery Time Delivery Cost
Standard (Postal) Click to view the country wise timeline Free Worldwide
Express 4 – 6 days Click to view the country wise timeline
Are the items included in the shopping basket reserved automatically?

No, including an item in the shopping basket does not reserve it or guarantee its availability. Some much-in-demand items may go out of stock before you confirm your purchase despite being available when you added them to your shopping basket.

To speed up the purchasing process and save time on future orders, register at www.kashkha.com.

Is it possible to receive periodic information via email about Kashkha’s latest new products and offers?

Yes. By simply signing up for our Newsletter you will receive information on Kashkha’s latest products, promotions, look book and events.

Will my parcel be charged customs and import charges?

You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).

Kashkha has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

As per our experience, customs duties are not charged in most countries in case of Standard Delivery.